Refunds & cancellation

Remote Sales Jobs sells access to a software service: job listings, candidate search and hiring pipeline tools. It is not a physical product, so nothing ships and there is nothing to return. Access begins immediately on payment.

Candidate accounts are free. Nobody is ever charged to browse roles or apply to them.

• Cancel at any time from Billing in your account settings. No email, no phone call, no retention script.
• Cancelling stops the next renewal. Your plan stays fully active until the end of the period you have already paid for.
• Your listings stay live until that period ends. Roles above the free plan's limit then move to draft rather than being deleted.
• You can resubscribe at any time and your data will still be there.

We refund in full, no argument, in these cases, provided you contact us within 14 days of the charge:

• You were charged after cancelling.
• You were charged twice for the same period.
• A paid feature did not work and we could not fix it.
• You upgraded by mistake and have not used the paid features.
• You were charged on a card you did not authorise. Tell us immediately and we will refund and investigate.

Outside those cases we will still look at it. If you have paid for a month and barely used it, say so. We would rather refund than argue with someone who didn't get value.

• Part-used subscription periods, where the service worked as described. Cancel and you keep access to the end of the period instead.
• Featured placement that has already run, or partly run. The exposure has been delivered.
• Accounts terminated for breaching the terms or the acceptable use policy, including pay-to-work listings.
• Dissatisfaction with the volume or quality of applicants. We provide the platform and the audience; we cannot guarantee hiring outcomes and have never claimed to.

Email support@remotesalesjobs.ai from the address on the account, with the date and amount of the charge. We reply within one business day.

Approved refunds go back to the original payment method via Stripe. The money usually appears within 5–10 business days, depending on your bank, and that part is outside our control.

If a charge looks wrong, please contact us before raising a chargeback with your bank. We can almost always resolve it faster directly, and a chargeback usually results in the account being suspended while the dispute runs. Charges appear on your statement as REMOTESALESJOBS, which is the most common reason a charge looks unfamiliar.

Nothing here limits any right you have under consumer law, including any statutory right to cancel a distance contract. Where such a right applies and you have asked us to start the service immediately, we may deduct a proportionate amount for the part of the period already supplied.

These terms sit alongside our terms of service.